Onsite Service Rates

On-Site Attendance & Technical Service Rates:

At GS Security Systems, we provide transparent, reliable ad-hoc troubleshooting and emergency support for all ELV, security, and IT infrastructure. Our call-out fees include transportation and an initial on-site diagnostic period to identify and resolve your technical issues promptly.

🏢 Commercial & Enterprise Sites

(Offices, Retail, Factories, Management Offices & Condominiums)
Standard Call-Out Rate: RM 250.00 per visit
(Includes transportation & up to 2 hours of on-site fault diagnosis during standard working hours)
Emergency / After-Hours Call-Out: RM 400.00 per visit
(Applies to service requested outside standard working hours, weekends, or public holidays; includes up to 2 hours of diagnosis)
Extended Labor Rate: RM 80.00 / hour per technician for work performed beyond the initial 2-hour diagnostic window.

🏠 Residential & Standard Homes:

(Landed Houses, Apartments & Personal Residences)
Standard Call-Out Rate: RM 150.00 per visit
(Includes transportation & up to 1 hour of on-site fault diagnosis during standard working hours)
Emergency / After-Hours Call-Out: RM 250.00 per visit
(Applies to service requested outside standard working hours, weekends, or public holidays; includes up to 1 hour of diagnosis)
Extended Labor Rate: RM 60.00 / hour per technician for work performed beyond the initial 1-hour diagnostic window.

Note: Call-out fees cover labor, transportation, and initial system diagnostics. Any required replacement hardware, spare parts, or specialized access equipment (e.g., skylifts/scaffolding) will be quoted separately upon client approval.